Great customer service is not hard. It is giving to someone the same thing you expect for a product or service. If we could all think in those terms, imagine the changes we could make in all facets of life... especially healthcare.
The Mindware Connection
Making Your Office More Productive and Efficient JUST USING YOUR VOICE!
Julie -
Recent Posts
Standard Service or Exceptional Service?
Posted by Julie - on Wed, Jun 04, 2014
Tags: EMR, Customer service, healthcare, Walgreens clinic
Scribes for EMR? Dragon Medical can handle that!
Posted by Julie - on Tue, Apr 29, 2014
I just read an article on the benefits of hiring scribes to work with doctors in order to get their patient notes in an EMR - I was knocked off my chair. Of course, it was written by a CEO of a recruitment company, so I shouldn't be surprised someone trying to get people hired would try to convince providers they need someone to do their job for them.
Tags: Dragon Medical Software, speech recognition, Dragon Medical Practice Edition, Scribes, Healthcare Efficiency, Electronic Medical Records, Technology
DRAGON MEDICAL SOFTWARE UPGRADE - SAVE $100
Posted by Julie - on Wed, Mar 19, 2014
ONLY 9 DAYS LEFT!
Dragon Medical Practice Edition 2 improved recognition speed increases response time significantly.
Tags: EMR, Increase Productivity, Improve Workflow, Dragon Medical Practice Edition 2, Dragon Upgrade Promotion
Healthy Heart for Healthcare Practice
Posted by Julie - on Wed, Feb 12, 2014
Tags: Dragon Speech Recognition Software, speech recognition solutions, Improve Workflow, Best practices, healthy business, DMPE, Dragon Medical
Announcing New Release: Dragon Medical Practice Edition 2
Posted by Julie - on Wed, Jun 12, 2013
Mindware Connections is pleased to announce Version 2, the latest release of Dragon Medical Practice Edition!
Dragon Medical Practice Edition 2 improved recognition speed increases response time significantly.
Tags: Dragon Medical Practice Edition, Dragon Medical Practice Edition 2, Speech Recognition Software Training, New Version Dragon Medical
Choosing the right computer & using Dragon Medical = Optimum Workflow
Posted by Julie - on Wed, Apr 03, 2013
Sometimes we make purchases without thinking through what will work best for our workflow. Selecting the right computer can be one of these purchases and will make a huge difference in your workflow and in how productive you will be with Dragon.
Tags: Dragon Medical Software, Choosing a computer, computer with Dragon Software, optimum workflow
Embracing EMR Change
Posted by Julie - on Wed, Mar 20, 2013
Tags: EMR, Dragon Software Support, Embracing EMR Change, Learning EMR System
EMR Training Pains
Posted by Julie - on Thu, Mar 14, 2013
As a trainer of Dragon Medical Practice Edition software, I observe the frustration of providers
trying desperately to learn a new EMR, while at the same time, trying to keep up with seeing the same number of patients in their day. It’s not that management intends to create a less than desirable atmosphere in the workplace. After all, they had every intention of making the working environment better for the employee, the patient, and the business by introducing a state-of-the-art system. Unfortunately, you know what they say about the road paved with good intentions! Sometimes good intentions fall short and we need to re-evaluate the needs of the people these decisions affect.
Tags: EMR Implementation, EMR Pains, Electronic Medical Record Training, EMR transition
Troubles With EMR Implementation?
Posted by Julie - on Tue, Mar 05, 2013
In my experience as a Dragon Software trainer, I saw firsthand the results of EMR implementations. Sometimes it was done well, all too often it lacked several key components: Communication, Explanation of Expectations, Appropriate Tools, not to mention Effective Training. Overall, the underlying element I almost consistently observed was minimal or no Change Management!!
Tags: Dragon Software Support, Dragon Medical Practice Edition, EMR Implementation, Change Management, Provider Acceptance, EMR Change
Congratulations Health Care Achievement Award 2013 Honorees
Posted by Julie - on Tue, Feb 19, 2013
Mindware Connections would like to recognize the honorees of this year's Rochester Business Journal Health Care Achievement Awards. These people are being recognized for their leadership in Rochester, NY health care.
Tags: Dragon Software, Dragon Software Support, Leaders in Health Care, Rochester Business Journal Health Care Achievement, Speech Recognition Software Training